• Getting Started with Crew
• Crew Basics Videos
• Customizing Schedules on Crew
• How to Add Coworkers
• How to Remove Coworkers
• How to Designate Coworkers as Admins
• What is Crew Enterprise?
• Command Center: Simplify Multi-Location Communications
• eRestaurant Schedule Integration
• What is Crew Pro?
• What are Gold Stars?
• Permissions
• How Much Space Does Crew Take Up on My Phone?
• How Secure Is the Crew App?
• How Much Data Does Crew Use?

How do I get started with Crew?

There are two ways to begin with the Crew app, depending on who you are in the company.

• Admins can create a brand new Organization within the app, and then invite all their team members to join
• New team members can join an existing Organization

Creating a New Organization (new Admins)

First Create a Crew account.

1. Go to crewapp.com, or download the Crew app on your phone through the Apple store or Google Play store
2. Tap on “Get Crew”
3. Enter your phone number
4. Enter the PIN that will be sent to your phone via text (or you can choose to receive it via phone call)

Your phone number will continue to be your Crew login, and you can also use it to log into Crew on devices other than a phone, like an iPad, or when accessing Crew through the Web.

Next Set up your basic profile information and your Organization on Crew

1. Type in your name and, if you’d like, add your picture. This is how you will appear to your team members in the app, but you can change the photo or edit how your name appears later, if you need to.
2. Tap “Next”
3. Give your new Organization a name
4. Tap “Next” again
5. Add coworkers to the Organization, manually or through your address book, Or
6. “Skip” this step for now and go directly to the Welcome page.

If you choose to invite coworkers at a later time, just go to the Coworkers tab in the Navigation bar at the bottom of the app screen. You’ll find several ways to invite new employees (QR code, phone number, etc.), or, if you have a large team, we’d be happy to help invite them for you! Contact Crew Support for assistance.

Note Want to invite a team member who uses a device without a phone number, like a tablet? No problem; those employees can still connect with your Organization on Crew. Click here for more details.

You can also stay connected with employees who can’t download the app through our SMS relay option. Click here to find out more.

Creating New Admins

Most Organizations need at least two team members who are designated as Admins for the app, so that the team is covered if one Admin is away. In some Organizations, the administrative duties and responsibilities are also divided between several people. And it’s easy to designate any coworker as an Admin. Click here to find out more about it.

How do I join my team on Crew?

Joining an Existing Organization (new team members)

To become a part of your team’s Organization, someone from that Organization needs to invite you to join Crew. Reach out to someone on your team, have them open the Crew app and head to the Coworkers tab. They can add your phone number directly, or choose one of several other methods of extending an invite, including QR code or the Private Join page. Once you log into your Crew account you can start communicating with your team!

Note Admin subscribers to Crew Pro can set invite capability to “Admin only.” If your coworker doesn’t see the invite options in their Coworkers tab, you’ll need to ask an Admin to send you the invite you need to join the Organization. 

Some Details About the Crew App

As you’re about to get started with Crew, you may have some questions about the nuts and bolts of the app. Take a look at some of the articles below, or get in touch with Crew Support.

• Crew Basics videos (for admins)
• Permissions
• How Much Space Does Crew Take Up on My Phone?
• How Secure Is the Crew App?
• How Much Data Does Crew Use?

Welcome aboard!

Learn the basics of Crew in under 10 minutes through this video series. For optimal viewing, we recommend watching these over Wifi. 

Let’s get started! 

Chats tab: Easily and effectively communicate with your team through group and private chats, @mentions, Gold Stars, Announcements, Team Files, and Tasks. Watch here:

Coworkers tab: Manage your team through inviting and removing coworkers, adding admins, and tracking the Gold Star Leaderboard. Watch here:

Calendar tab: Seamlessly distribute your team schedule through uploading a photo schedule and creating and editing shifts. Watch here:

Admin tab: Customize you and your team’s experience through organization settings, add-ons, and personal profiles. Watch here: 

More resources: Find answers to your questions on our Help Center. Or, contact Crew Support directly through the app! Watch here:

In order to join your company’s Organization on Crew you’ll need some help from one of your coworkers already using the app. There are two ways to get it.

How to join the team

1. You can get an invitation from an Organization Admin, usually your manager or team leader. You’ll receive a text or email with a link. Click on it to download the app and you’ll automatically be added to the Organization. The invitation may also be sent via a Private join page. If an Admin has enabled the coworker-invite capability, you may be able to ask a fellow employee to send you the invitation instead.

This text contains a link that you can click on to be added to your company’s Organization on Crew

2. You can use a QR code. Your manager has access to a QR code in the Crew app and can send it to you, or pull it up for you to scan using your device’s camera. You’ll then automatically be added to your Organization. 

You’ve successfully joined your company’s Organization on Crew!

Each employee in the Organization will receive an “Everyone” message to let them know you’ve joined the team.

The whole team will get a message to tell them you’ve joined

Help—I can’t find my team!

If you are connected to the Crew app but can’t connect with any of your coworkers there, you may have accidentally created a duplicate Organization, with yourself as the only employee. This can happen if you download the Crew app and follow the prompt to “create a new organization” without waiting for an invitation or QR code from your Organization’s Admin.

You may have accidentally created a brand new organization

(You will not be able to search for your company name in the app or to access it directly from CrewApp.com, even if you’re attempting to join a group of coworkers who are already on Crew.)

If you find yourself alone in a duplicate Organization, you should remove anyone you yourself have invited to the duplicate organization, and then delete yourself. This action will also delete the entire Organization from Crew. 

Note With a QR code you do have the ability to join the Organization by downloading the app directly from the app store. Select “Join Existing” instead of “create a new organization” and use your QR code from there.

With a QR code you can join directly from the app

The Profile screen is where to go to establish your identity on Crew. Your profile will represent you as you interact with coworkers in the app, so it’s important to make it a professional one.

Accessing your Profile

To access your Profile

1. Tap on the Profile photo (or Initial icon) in the top left corner (iOS) or top right corner (Android) of the Chats or Coworkers tab (or the Admin tab, if applicable)
2. Select “Profile” from the menu

Tap on “Profile” from the Account screen

Profile Features

• Bio Your job title, for example
• Details
  • Location: city state & country
  • Birthday
• Gold Star Shout-Outs You can choose up to three of your shout-outs to highlight
• Work Experience A list of the Organizations you’re involved in now and have been in the past, with job titles and employment dates. Your info for Orgs on Crew will be automatically pre-filled, and you can add other Orgs as necessary. (Note See “Making Changes to Your Profile” below for more details.) 
• Gold Stars: Lets you know how many Stars you have to award to others. You can also get more from here.

You can easily change your name on Crew from your Profile screen.

1. Tap the “Edit” nearest your name
2. Tap your name to make whatever changes you’d like
3. Tap “Save” at the top of the screen

Your changed name will immediately be reflected throughout the Organization.

There’s no need to drop hints at work that your special day is just around the corner—your birthday is listed on your Profile page! It’s easy to add yours (or to delete it when you decide that you don’t want to blow out that many candles.)

Here’s how to add your birthday to the Crew app

• Go to the Information section of your Profile screen 
• Tap “Edit”
• Set the appropriate month and day
• Tap the check mark (Android) or “Add” (iOS) at the top right of the screen

Add your birthday from the Profile screen

Your birthday will now be visible to the entire team on your Profile page. To access another team member’s Profile page, tap on that person’s photo in your Coworkers tab.

View your team members’ birthdays on their Profile pages

You can also remove your birthday from Crew by returning to the birthday calendar in your Profile screen and tapping “Delete” (Android), or tapping the “X” on the date line (iOS).

Now get your answer ready for when someone asks you if you prefer chocolate or carrot cake!

Note Admins, you can send automatic birthday greetings on your team members’ special days with the Birthdays Add-on.

Did you recently get a new phone number? Your Crew account is tied to your phone number so you’ll have a new account with a new phone number. If you are an organization Admin or a user in a Crew Enterprise organization, we can update your account so you have access to your original account. Here’s what you need to do to transfer your profile:

1. Log into the Crew app with your new phone number, and enter the PIN that’s sent to you.
2. Send Crew Support a message requesting the update, including your old and new phone numbers. Crew Support can be reached directly through the app or by email at help@crewapp.com

Unfortunately, if you’re not an organization Admin or a Crew Enterprise user, we do not offer an option to update your number and you’ll need to create a new account with your new number. Reach out to the Admin on your team and have them invite you with your new number from the Coworkers tab.

Note If you have a new phone but the same phone number, you can access your existing profile by simply downloading the Crew app and logging in.

The desktop version of the Crew app gives you access to all the organizational data you’re used to having at your fingertips, but with a broader view and additional flexibility for when you’re not on the go. When you’re in the office, Desktop Scheduling allows you to see and administer your team’s schedule in two different ways.

You can choose to work with your Organization’s calendar in one of two modes

• Agenda view offers the same view of your team’s weekly calendar that you have in the mobile version of the app. From here you can: add meetings and shifts, get shift coverage, and request time off. For more on this topic, click here. 
• Team view gives you a different organizational pattern of the same weekly schedule, available only for Admins, only from the desktop.

The Team view is available only on your desktop

The Team View Calendar

The Team View Calendar displays your Organization’s weekly schedule sorted by team member, instead of by time slot. While the Agenda view shows you what a day looks like, the Team view shows you who does what, and when they do it.

From the Team view you can easily create and edit shifts. You can also print a hard copy of the Team view schedule. Time-off blocks appear on the Team view calendar as well, and time-off requests can be approved from here. (For any additional time-off editing you must return to the Agenda view.)

Accessing the Team View Calendar

To access the Team view, tap on the Calendar tab in the desktop version of Crew and select Team view.

Select “Team view” from the drop-down box

Team View Features

• The calendar automatically displays the week you’re in, with the current day appearing in red. (Note To change the day on which your week begins, go to the “Manage” section of Crew Schedules under the Admin tab.)
• Change the week on view using the “< >” buttons
• Employees are listed alphabetically on the left side of the screen, and each cell displays shifts they have been assigned under the appropriate date. (Note Overnight shifts appear as extended cells that span both days in question, and hours are divided appropriately between the two days.)
• The bottom panel of the calendar calculates the total number of shift hours that have been assigned for each day

Creating a Shift

To create a new shift

1. Tap on the cell across from the employee being assigned the shift, and under the appropriate date
2. Select the start time, and end date and time. (The start date is fixed when you choose a cell under that particular day.) Choose start and end times from the list of 15-minute increments.
3. Add a position title and any notes, if needed
4. “Save” the shift

Editing a Shift

You can easily edit a shift if you need to make any changes to it later.

1. Tap on the shift in question to view the shift Details box
2. Tap “Edit” at the bottom right of the box 

   

3. Make any necessary changes and tap “Save” 

   

4. If more than one person is assigned to the same shift, a dialog box will open to ask if the changes apply to just the initial person or to everyone who has that shift. (See below for more information on assigning a shift to multiple employees.)

   

Multiple People Working the Same Shift

You can assign the same shift to more than one employee on any given day, without having to input all the shift details each time.

1. Create the shift for the first team member, following the steps above
2. Move to the next assignee, choosing a cell under the same date
3. Tap on the cell; any shifts that have already been set up for that day will appear for you to select
4. Tap on desired shift and it will pre-fill the second employee’s shift assignment

You can assign a pre-designated shift to multiple people

Note on Recurring Shifts

Recurring shifts can only be created in the Agenda view of the Organization’s calendar (or in the mobile version of the app). Recurring shifts created in the Agenda view will then appear in the Team view. Recurring shifts may be edited from the Team view on an individual basis; to edit an entire recurring series you must return to the Agenda view.

The desktop version of the Crew app gives you access to all the organizational data you’re used to having at your fingertips, but with a broader view and additional flexibility for when you’re not on the go. When you’re in the office, Desktop Scheduling allows you to see and administer your team’s schedule in different ways.

You can choose to work with your Organization’s calendar in one of two modes

Team view gives Admins only a view of the team’s weekly calendar arranged particularly for Admins, and only from the desktop. For more info on the Team view, click here.  

Agenda view offers the same view of your team’s weekly calendar that you have in the mobile version of the app. From here you can

• Add meetings and shifts
• Get shift coverage
• Request time off

The Agenda view of the calendar is the same one you see on your mobile device

Adding and Assigning Shifts From the Agenda View

Create a Shift

1. From the Calendar tab on your desktop be sure that you’re in Agenda view
2. Click the “+” button on the desired date
3. Select “New Shift”
4. Input the shift details—title, dates, start and end times
5. Leave it as “Just this once,” or choose to make it a recurring shift at whatever frequency you’d like
6. If you choose to leave the shift unassigned for now, just click “Post” and you’re done. Or
7. You can click the box to assign the shift to as many people as you want
8. Choose the team member/s you want to assign to the shift
9. Click “Assign [#] members” at the top right of the screen
10. When the shift details are correct, click “Post”

    

If you decide to leave the shift unassigned at the time you create it, you can easily go back later and assign it. Follow the steps below.

Assign a Shift After You’ve Created It

1. Click on the appropriate blue shift box
2. Click “Edit” at the top right of the screen
3. If necessary, choose “Just this shift” or “All instances of this shift”
4. On the Edit Shift screen, click “Leave unassigned or assign to multiple people”
5. Choose the team member/s you want to assign to the shift
6. Click “Assign [#] members” at the top right of the screen
7. Click “Save” on the Edit Shift screen

   

Clearing the Schedule to Assign Future Shifts

When you have recurring shifts, you may want to clear the shift assignment designations so that you can assign different people to certain shifts on future dates.

Clearing the Schedule

1. From the Agenda view of your desktop Calendar tab, choose a future date range from which to begin to clear assignments
2. Select the appropriate blue shift box
3. Click “Edit” at the top right of the screen
4. Choose “All instances of this shift”
5. Click “Edit assignees” at the bottom of the Edit Shift screen
6. Uncheck all assignee boxes
7. Click “Assign 0 members” at the top right of the screen
8. Click “Save” on the Edit Shift screen

Repeat this process as needed with other shifts.

Note Beginning from the date range you’ve chosen, all subsequent assignments of this shift will be cleared.

Here’s how to clear the schedule so that you can change the assignments

Getting Shift Coverage From the Agenda View

To Request Coverage

1. Click on the appropriate blue shift box
2. Click “Get Shift Cover” in the middle of the screen.

If you don’t have a shift created on the Calendar, you can still request shift coverage. This can be useful when Crew is being used for shift coverage but not shift creation. Simply click on the “+” button and choose “Get Shift Coverage.” From here the details of the shift will have to be input manually.

What Happens Next

Admins will see the coverage request in the blue shift box.

Managing a shift-cover request

One of two things can be done with the request.

• By clicking on it, the shift can simply be reassigned. See “Assign a Shift After You’ve Created It” above for steps to follow.
• Or, a team member can request to cover the shift. The team member would

1. Click on the shift in the Coverage View of the Calendar tab
2. Click “Request Shift”

An Admin can then change the status of the shift by agreeing that the second person can cover the first. This can be done from either Catherine’s request to get coverage, in the example, or Clarence’s request to give it. An Admin can also “deny” the request.

Here are the options for response

Requesting Time Off From the Agenda View

To Request Time Off

1. From the Calendar tab on your desktop
2. Click the “+” button on the desired date
3. Select “Request Time Off”
4. Input the dates, and any comments that might be necessary

A time-off request shows up in the Calendar tab

What Happens Next

An Admin will see the time-off request in the Team View of the Calendar tab. The request can be responded to by clicking on it, where there will be the option to either “Approve” or “Disapprove.”

The Admin can either “Approve” or “Disapprove” the request

Crew is used mainly as a phone-based app, to improve efficiency in work environments where employees are on the go. But you should know that all the features and functionality of the app are available for use on a desktop, or on the Web via another phone. Accessing the app via the Web is also a great idea if you have a phone that is incompatible with Crew, such as a Windows phone.

From a Desktop Log into Crew via your Web browser at crewapp.com, go to the “log in” button, and use it exactly as you would on your phone.

Many managers find it simpler to organize shifts and schedules with the Crew Schedule feature while at a desktop. It’s also easier to do things like uploading PDF schedules. And everything you do from the desktop will synch up with the app when you return to your phone. For example, messages that you’ve read online will still register as having been read on the app.

This Crew screen was accessed via the Web on a phone

Note If you’re using Crew on a public computer, be sure to log out when you’re done.  

From a Phone via the Web Need to check in with Crew from someone else’s phone? No problem. And no need to install the app onto the other device. Just log in to crewapp.com through any Web browser, go to the “log in” button, and use Crew exactly as you would the app version.

In addition to Crew’s mobile app, you can access Crew on the web through just about any web browser. Here is a full list of support browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer 10 and 11
• Microsoft Edge

Pro tip For the best web app experience, be sure you are on the most up-to-date version of your web browser!

Some companies are big—multiple locations, many employees. Some companies are smaller, even a lot smaller. And every size company has different organizational requirements. Fortunately, Crew scales easily to fit your needs.

As in so many situations, it all comes down to people and how they interact with each other. Do some of your employees work at different locations? At different times? Have jobs that never cross paths? Or, do all your employees work and communicate with each other on a regular basis?

All these Organizations would work better as Groups within a single Organization: Jenny’s Bistro 

Do you need to set up one Organization or several Organizations?

And there’s no right answer. Every company has different needs.

One Organization

Every individual organization should consist of employees who need to communicate with one another regularly. But it’s important to remember that within each Organization you can set up separate Groups for people who have distinct kinds of conversations. In a restaurant, for instance, there might be one Group for Kitchen staff, another for Bartenders, another for Waitstaff. But they all belong to the same Organization. Setting up multiple Groups within an Organization is much simpler than setting up multiple Organizations when you don’t need them. Switching back and forth between Organizations can be time consuming if it’s not necessary.

Multiple Organizations

For some companies, setting up multiple Organizations is absolutely the right move.

A restaurant with multiple locations, for instance, may want to set up a separate Organization for each location, as the waitstaff in Location A probably won’t communicate much with the waitstaff at Location B, and so on.

Here are some common reasons why a company might need multiple Organizations

• more than one physical location, with employees in each who never see or interact with each other
• a large company, where most communications happen in distinct subgroups
• a company with departments that operate on completely different schedules (as each Organization can only post one schedule at a time)

Don’t forget that managers, or anyone else who overlaps with many distinct segments of a business, can belong to multiple Organizations at the same time. This helps them communicate on a company-wide scale, whereas most team members probably don’t need that kind of connection.

Questions?

Not sure which Organizational set-up is right for you? We’re happy to make recommendations based on the needs of your business. Contact Crew Support through the app for help.

Note For those companies that do benefit from having multiple Organizations, contact Support for information about Crew’s new Command Center product. Command Center is designed to help you conduct your business across Organizations in the most efficient way.

If you have multiple organizations, the Organization Selector is your access point for switching between them.

This menu consists of a list of every organization you’re a member of. The organization you’re currently connected to will appear at the top of the list and be followed by a check mark. Switch between organizations by tapping the one you want.

A check mark shows the organization you’re currently connected to

You can also add more organizations by tapping on “Add organization” at the bottom of the screen.

Accessing the Organization Selector

To access the Organization Selector from most screens in the app, simply tap the down arrow next to the organization name at the top your screen.

Tap the down arrow to access the organization selector

Tip for users with multiple organizations Are you getting Notifications but can’t seem to access them in the app? Make sure that you’re looking for them within the appropriate organization.

The Support Team at Crew is here to help. But what exactly does that mean?

• You can contact Support

Support will help you through all your immediate issues with the app—questions about functionality and how get the app to do what you need it to do.

• Support can contact You 

Support will provide you with updates about new features, or features you might not know about, that should make your Crew experience better, faster and more satisfying.

You can contact Support Support appears in every team member’s “Coworkers” list, but it doesn’t function as part of the Organization—Support can’t read Group messages or see the Organization’s schedule. Anyone in the Organization can use that contact to send a help question or a message to Support, and those chats will be one-on-one conversations between the team member and Support. We’re here to help!

Crew Support shows up in all employees’ Coworkers list

Support can contact You Crew is coming out with new features all the time, so Support may contact you periodically to let you know about all the exciting new things you can do with the app. We also want to make sure that Crew is working its hardest for you, so Support may provide you with suggestions for optimizing the app for your particular Organization. We’re here to improve your Crew experience!

Support loves to answer your questions We’re available during normal business hours, Pacific Time. Reach out, and we'll get back to you as soon as possible! 

Note Support can’t be removed from your contact list, as other individuals or Groups can, but you can mute specific chats from Support, just as you would any other conversation.

Check out this quick Getting Started video for Taco Bell members.

Running a restaurant means fielding a certain amount of chaos. A growing number of restaurant managers are realizing that the smartphone everyone already uses can be deployed to solve some of their toughest management problems: confusing communications, busted shifts, and employee mistakes.

Adding Crew to employees’ existing smartphones gives you a powerful tool to organize your team. The app allows everyone to communicate efficiently about schedules, shifts, and to address changes on the fly. With Crew as your assistant, you can look for a synched-up team, lower absenteeism, happier employees, better retention, and quicker response time to the inevitable kitchen fires of the fast-paced restaurant world.

Communications—Bringing All Your Communications to One Place

When Mike, one of your servers, had a conflict with his shift for the next day, he sent a panicked text to the whole team, trying to find someone to cover. There were lots of response texts from people who either weren’t servers or who couldn’t help out. Sarah, a server who was actually available, missed Mike’s text because it came in the middle of a bunch of others from her sister.

It’s inconvenient for you and disruptive for everyone when a barrage of group texts is sent to solve what ought to be a simple problem. It’s also easy to miss important information when there’s a lot of irrelevant chatter. With Crew you can organize your employees’ communications by team, giving each group a private place to discuss their own issues. Now people will only see communications that are meant for them.

When people join or leave your restaurant it’s easy to maintain an accurate employee roster, because with Crew there is one team member—you—who adds everyone else to the app. The app is all any employee needs to communicate immediately with any other employee at the restaurant—and they can do so without needing to trade phone numbers or to reveal their own.

When you need to broadcast something important yourself, the Announcement feature lets you automatically send out your message, and you can instantly view which employees have seen it. 

Crew streamlines work communications, locates them safely in one place where they’re easily viewable on a phone, and maintains your employees’ mobile privacy. And that simplifies the challenging and sometimes stressful job of managing workplace intelligence for you.

Shifts—Employees Can Get Their Own Shifts Covered (With Manager Approval)

Mike texted you personally twelve hours before a shift he couldn’t make—now you’re stuck with the problem.

When Crew is installed, all your employees will know that it’s their responsibility to get their own shifts covered—and that you’ve given them all the tools they need to do it. If Mike knows he’s got a conflict with a particular shift he can broadcast the details—day, time, etc.—to the rest of his team to see who might be available to cover. When another server offers, the arrangement goes to you (or any other manager) for approval. Or, Mike can request the time off in advance: once you’ve approved his request you can reassign Mike’s shifts yourself, or post them as available to the rest of the servers to see who might want to pick up a few extra hours.

Scheduling—Every Employee Has an Up-To-Date Schedule on Their Phone

When Mike didn’t show up for the dinner shift you were short staffed on the floor. It turns out, Mike didn’t realize he was scheduled for tonight.

Crew helps you put your employees’ schedules on their phones. You can post an existing schedule, or Crew can help you create one. Whatever you choose, Crew makes your shift-assignment process more effective, minimizing scheduling errors.

Advanced Functionality

And that’s just the beginning of what Crew can do for your restaurant. You have a lot of people to keep track of—multiple departments, multiple shifts, seasonal employees who come and go. You can’t always keep it all in your mind, and you can’t always be at your desk. But Crew can.

• Location Groups enable you to communicate with the employees who are actually at work, while leaving those who are not work alone. It’s also a great way to tell who is at work, just by glancing at your phone.
• Every day, every shift, has tasks that need to be accomplished at certain intervals: clean the ovens, stock the bar with ice, check the bathrooms. When you create a task in Crew—one that repeats regularly, or one that doesn’t—there’s no need to wonder if someone’s assigned to that task, or even to wonder if the person assigned to it has actually done it.
• Do you have employees whose phones aren’t compatible with Crew? No problem—with SMS relay you can still get those team members the messages they need to keep them in the loop.
• If you have multiple locations, or require many different organizations, Command Center gives you an efficient way to manage access to your entire group.

You have a lot of responsibility for making things run smoothly as the leader of a restaurant team. With the Crew app in your pocket, you’ll have peace of mind knowing that the tools you need to keep your team organized and connected are all in one place.

The engineers and designers at Crew are working hard every day to make the best possible product for you to use. But nobody’s perfect, and sometimes bugs slip through the cracks. And sometimes you, the user, are the one to find them!

How to submit a bug

You can help us validate what you’ve found by doing the following things

• Give us a general description of what you were trying to do and what happened instead
• Take a screenshot (or several!) to help us locate it. After all, a picture is worth a thousand words, and even if you don’t know how best to describe the problem you can help us track it down
• If you submit through the app itself by messaging Crew Support you don’t need to include your number
• If you choose to email your bug submission (help@crewapp.com), please include the mobile phone number you use to log in to the app. Looking up your account can help us too.

Occasionally apps don’t respond as quickly as they should. When this happens, one useful strategy is to try killing the app and restarting it. This is easy to do, though the method does depend on the type of device you use.

For Android

• Go to your device’s Settings screen
• Scroll down to find the Applications Manager
• Tap on Crew and choose the “Force Stop” option
• Restart the app

On an Android device you can kill the app by choosing “Force Stop” from the Settings menu

For iOS

• Double tap the Home button
• Drag the app up to the top of the screen
• Restart the app

Still having difficulty? Contact Crew Support within the app and we’ll be happy to help.

Removing yourself from an Organization completely removes your Crew connection with it. All messages to you from that Organization will stop, and you will be unable to send messages to it. If you are the last person in that Organization you will effectively delete it from the Crew app by leaving.

Here’s how to remove yourself from an Organization

1. Tap your Profile photo at the top of the screen (Android: right) (iOS: left)
2. Select “View Profile”
3. Under “Organizations,” tap “Edit” next to the organization you’d like to remove from your profile
4. Tap “Leave Organization” and confirm it.

Here’s how to remove yourself from an organization

That organization will now be removed from your profile. If that was your last organization, you’ll be logged out of the Crew app. If you’re looking to remove your profile entirely from Crew, learn how here.

The only way to reconnect with the organization will be to receive a new invitation from a current team member.

As much as there is to do on Crew, from time to time you may need to log out of the app. Here’s how.

1. Tap your Profile photo at the top right (Android) or top left (iOS) of your screen
2. Select “Settings”
3. Tap “Logout”

That’s it! You’re now safely logged out of the Crew app. Until next time…

We know that your needs change from time to time, and this may include no longer needing the Crew app.

To delete your account, follow these steps:

1. Log into your Crew account through the mobile app or web app (crewapp.com) by entering your phone number into the app, followed by the secure PIN that's sent to you
2. Go to the Chats tab 
3. Send a chat message to Crew Support requesting your account be deleted
4. Our support team will take care of this for you

If you’re the admin of an organization, be sure to assign another admin so that someone’s in charge when you leave. Here’s how:

1. Go to the Admin tab
2. Tap “Manage coworkers” under Membership
3. Tap the person who should be made admin
4. Tap on “Make Admin”

You’re always welcome to come back to Crew by simply creating a new account.

Even good things come to an end. When this happens, you’ll need to know how to delete an Organization from the Crew app. Here’s how.

1. Remove all team members from the Organization
2. Then delete yourself.

After deleting yourself—as the last remaining Admin—your organization will be automatically deleted from Crew. All Crew messages to you from that Organization will stop, and you will be unable to send messages to the Organization through the app.

That organization will now be removed from your profile. If that was your last organization, you’ll be completely logged out of the Crew app.