Which plans can use this feature? Pro, Enterprise
Ensure that your company’s communications are professional and on-topic when you utilize the Report a Message tool from your Command Center interface.
The Report a Message feature allows all team members to flag a message they’ve received that doesn’t seem right for the workplace—inappropriate, offensive or just not work-related—and bring it to a manager’s attention. An Admin can then review the reported message and choose to either delete it from the conversation thread, or let it pass. Admins can even report messages themselves, which can be useful in organizations with multiple Admins. And any type of message—text, voice or video—can be reported.
An Enterprise Admin can enable this feature within Command Center for each, or any, organization. (Or, let each organization’s Admin toggle it on for themselves at the app level.)
Enabling the Report a Message Feature
- Go to the Enterprise tab
- Click on “Organizations”
- Tap the Settings wheel for the specific organization
- Toggle on the appropriate line item under “Profanity & harassment”
There are several possible settings configurations, which follow here.
“Users can report inappropriate content to org admins”
This toggle enables the feature in an organization, without that org’s Admins having to enable it through the app themselves. Those Admins will also not be able to disable the feature themselves. It allows users in the organization to report inappropriate content to their Admin/s.
“User can report inappropriate content to Command Center”
This toggle sends the reported message to the Command Center Alerts tab for an Enterprise Admin to review (see Note below).
- If only the first option is toggled on, inappropriate messages will only be reported to organizational Admins.
- If only the second option is toggled on, messages will only be reported to Enterprise Admins and, potentially, Enterprise Users (see Note below).
- If both options are toggled on, messages will be reported to both organizational and Enterprise Admins/Users.
Note Enterprise Admins can grant Enterprise Users the capability to review and act on reported messages from an organization (or multiple organizations) as one of the additional permissions that can be specified for any User. However, Enterprise Users may not enable or disable the Report a Message feature for specific organizations; only Enterprise Admins have that capability.
“Automatically hide content for everyone after the following number of people have reported it”
Once the Enterprise Admin has selected the desired threshold—let’s say it’s three people—and three employees report the message as inappropriate, even if the reviewer decides to “Ignore” the message and let it stand, it will be hidden for those three people. All other recipients will still be able to read the message in its original form.
Reviewing Reported Messages
Reported messages will appear in the Alerts tab, where the reviewer will have the option to “Review” or “Ignore” them.
The reader can choose to “Review” or “Ignore” the reported message
If reviewing a message, the reader will then have the option to “Delete” or “Ignore” it.
Note The reviewer will also see the prior 24-hours’ worth of earlier messages in that thread (up to 10 messages) for context.
The reader can choose to “Ignore” or “Delete” the message
Once a message has been either deleted or ignored, it will move to the Alerts History page in the Alerts tab as “Resolved” or "Ignored" - to get to that page, tap the Clock icon in the upper right corner. From there it can be reviewed again, but no further action can be taken on it.
This message was allowed to remain and the issue resolved. In future it can be reviewed, but not acted on