UKG Workforce Central Integration: Sync Your Schedule & Employee Roster to Crew

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Which plans can use this feature?     Enterprise (for an additional fee)

Crew integrates with UKG (formerly Kronos) Workforce Central. If you use Workforce Central for creating and managing your team’s schedule, you can automatically sync that schedule to Crew. 

Take advantage of Workforce Central's robust scheduling and time-and-attendance functionality, while using Crew as your communications hub to keep everyone on the same page. 

To enable the integration, follow the steps below.

Step 1 Setup Workforce Integration Manager

First, you will need to work with your Crew Customer Success Manager to enable the integration via Kronos Workforce Integration Manager.

Step 2—Configuring the Integration

Once you’ve successfully set up the integration via Workforce Integration Manager, you will be asked to map all locations in Workforce Central to the corresponding organizations within Crew. This ensures that the right schedule data from Workforce Dimensions syncs to the right teams within Crew. Once that is completed, you’ll see your team’s schedule automatically appear in the Team view on the Calendar tab.

Clicking on a specific shift will provide more detail about that shift. To view the same shift within Workforce Central, simply click on “Kronos WF Central” as the source of that shift, and you’ll be linked to Workforce Central with a view that includes equivalent shifts.

 

Troubleshooting and Other Info

If you experience any issues enabling the integration, the following information may help in resolving them. If you’re still experiencing difficulty please contact Crew Support within the Crew app, or at help@crewapp.com 

  • Insufficient Workforce Central permissions: Only Managers and Admins within Workforce Central are able to add the integration. If you receive a message saying you have insufficient permissions, we suggest you contact the individual in your organization that would have admin permissions within Workforce Central and ask that person to install the add-on.
  • Workforce Central team members not in your Crew organization: If there are members of your Workforce Dimensions team that aren’t part of your Crew organization or can’t be matched to a user in Crew, you’ll be prompted to invite those users or to resolve those users in the Alerts entry in your Chats/Inbox tab.
  • Information updating from Workforce Central to Crew: Information will be synced from Workforce Dimensions to Crew when the integration is first installed. After that, information will be synced at regular intervals. Therefore, there may be up to a 30 minute delay from when a new employee, new shift, or schedule change in Workforce Dimensions is reflected in Crew.
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