UKG Workforce Dimensions Integration: Sync Your Schedule & Employee Roster to Crew

 

Which plans can use this feature?     Enterprise (for an additional fee)

 

Crew integrates with UKG (formerly Kronos) Workforce Dimensions. If you use Workforce Dimensions for creating and managing your team’s schedule, you can automatically sync that schedule to Crew. 

Take advantage of Workforce Dimensions’s robust scheduling and time-and-attendance functionality, while using Crew as your communications hub to keep everyone on the same page. 

To enable the integration, follow the steps below.

Step 1—Workforce Dimensions Setup

First, you will need to obtain the following UKG Workforce Dimensions account details:

  • Username
  • Password
  • Client ID
  • Client Secret
  • Consumer Key
  • Host name

Step 2—Enabling the Integration

  1. Log into Command Center
  2. Tap on “Integrations” from the navigation menu
  3. Locate Kronos WF Dimensions and click “Add.” This will prompt you to enter your WF Dimensions account details

You will be asked to map all locations in Workforce Dimensions to the corresponding organizations within Crew. This ensures that the right schedule data from Workforce Dimensions syncs to the right teams within Crew.

Once you’ve successfully connected to your WF Dimensions account and the syncing process has completed, you’ll see your team’s schedule automatically appear in the Team view on the Calendar tab.

Clicking on a specific shift will provide more detail about that shift. To view the same shift within Workforce Dimensions, simply click on “Kronos WF Dimensions” as the source of that shift, and you’ll be linked to WF Dimensions with a view that includes equivalent shifts.

            

 

Troubleshooting and Other Info

If you experience any issues enabling the integration, the following information may help in resolving them. If you’re still experiencing difficulty please contact Crew Support within the Crew app, or at help@crewapp.com 

  • Insufficient Kronos WF Dimensions permissions: Only Managers and Admins within Workforce Dimensions are able to add the integration. If you receive a message saying you have insufficient permissions, we suggest you contact the individual in your organization that would have admin permissions within WF Dimensions and ask that person to install the add-on.
  • Workforce Dimensions team members not in your Crew organization: If there are members of your Workforce Dimensions team that aren’t part of your Crew organization or can’t be matched to a user in Crew, you’ll be prompted to invite those users or to resolve those users in the Alerts entry in your Chats/Inbox tab.
  • Information updating from Workforce Dimensions to Crew: Information will be synced from Workforce Dimensions to Crew when the integration is first installed. After that, information will be synced at regular intervals. Therefore, there may be up to a 30 minute delay from when a new employee, new shift, or schedule change in Workforce Dimensions is reflected in Crew.